Lurnor Privacy Policy
Effective: 2025-12-18 · Last updated: 2025-12-18
This Privacy Policy explains how Lurnor collects, uses, shares, and protects information when you use the Service.
Your use of the Service is also governed by our Terms of Service.
1. Information We Collect
We may collect:
Account and Profile Information
- name, email, phone (if provided)
- organization and role (school, instructor, student, admin)
- settings and profile details
Education and Course Records
- enrollments, progress, completions, certificates
- exam results (if applicable)
- instructor and course associations
- compliance related metadata and logs
Payment and Payout Information
Payments and payout onboarding are typically processed by a payment processor (for example, Stripe). We may receive limited payment related metadata such as payment status, payout status, and identifiers, but we do not store full card numbers.
Technical and Usage Data
- IP address, device and browser data
- log data, timestamps, pages accessed
- cookies and similar technologies
Support Communications
- messages, emails, and support requests you send us
2. How We Use Information
We use information to:
- provide and operate the Service
- authenticate users and manage access
- process payments and payouts
- store and help you manage records
- generate certificates and reporting outputs
- secure, monitor, and debug the Service
- comply with legal obligations
- improve the Service
3. How We Share Information
We may share information:
- with service providers that help us operate the Service (hosting, databases, analytics, email, payment processors)
- with regulators or law enforcement if required by law or valid process
- with the Customer's authorized administrators, as necessary to operate the Customer's account
- in connection with a business transaction (for example a merger or acquisition), subject to standard protections
We do not sell personal information.
4. Data Retention
We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Customers are responsible for their own regulatory retention obligations.
5. Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100 percent secure.
6. Cookies
We use cookies to operate the Service, support login sessions, improve performance, and store certain preferences. You can control cookies through browser settings, but the Service may not function correctly if cookies are disabled.
7. Your Choices and Rights
Depending on your location, you may have rights to access, correct, or delete certain information. You can also contact your organization's administrator for account changes if you are an Authorized User.
To request privacy help, contact: [privacy email]
8. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes
We may update this Privacy Policy from time to time. We will update the effective date above.
10. Contact
Privacy questions:
[privacy email]